Return & Exchange Policy

Make the bad decision, just not about the size. If a piece needs to come back, the rules are plain so nobody has to argue about them later.

Returns and exchanges

You have 7 days from delivery to raise a return or an exchange.

What we accept

These clothes are built to be worn out. A return is the one time they should not have been. Items must be unused and unworn, in original condition, with all tags attached and in their original packaging.

What we cannot accept

• Items worn, washed, altered or damaged after delivery
• Items with tags removed or original packaging missing
• Requests raised more than 7 days after delivery

Minor colour variation between your screen and the piece in your hands comes from display and device differences. It is not a defect.

Who can raise a return

Only the person who placed the order. Every request is verified against the order ID and the registered email or phone number, so returns, exchanges and claims raised by anyone else, including gift recipients, cannot be processed.

How the pickup works

Reverse pickup is arranged through Shiprocket once your return is approved. Keep the item packed with its tags attached and ready for collection.

A ₹199 deduction applies to approved refunds on all orders, including brand-fault claims. Nothing is collected up front. We confirm the exact gift-card value or approved source-refund amount when your request is reviewed. The only fee-free exception stated here is an item that becomes unavailable before fulfilment.

Where a pincode is not serviceable for reverse pickup, collection is arranged through an alternate delivery partner. This takes longer than a standard pickup, and we say so when the return is approved.

Exchanges

A wrong size is a fixable problem. Exchanges are available for both size and variant. If the piece you want is out of stock and you are happy to take a different one, we change the variant.

Partial returns

Part of a multi-item order can be returned. The refund is calculated on the items returned.

Damaged, wrong or missing items

If the parcel turns up damaged, wrong, or light an item, we sort it. We just need proof.

Unboxing video

A clear, continuous unboxing video is required for all three. It must:

• Start before the sealed package is opened
• Show the condition of the package and the product clearly
• Reach us with your order details within 48 hours of delivery

Without a valid unboxing video a claim cannot be processed. Photographs alone are not sufficient.

How a claim is resolved

The video is reviewed alongside your order details. Approved claims are resolved with a replacement or a refund under the refund policy below, depending on stock, and are processed within 7–10 working days. A reported defect does not automatically establish refund eligibility; the claim is reviewed first.

Where the wrong product or colour was shipped and an exchange is approved, we arrange and pay for pickup and re-dispatch. If the resolution is a refund, the ₹199 deduction and refund method below apply.

If a parcel arrives visibly tampered with, refuse the delivery and tell us immediately. That is stronger evidence than any video.

Before reporting an item missing, check whether the order shipped in more than one parcel. Multi-item orders can travel separately, with separate tracking.

Refunds

Your refund method, amount and sequence are set out below.

For returned products, a refund is initiated only once the item reaches our warehouse and clears quality check. Not at pickup, and not in transit. Confirmed missing-item claims are reviewed separately because there is no received item to return.

1. Return approved
2. Reverse pickup
3. Received at our warehouse
4. Quality check passed
5. Approved refund value calculated after the applicable deduction
6. Store gift card issued, or approved exception processed

Approved refunds are issued as a Forfksake gift card, redeemable only on the Forfksake online store. A ₹199 deduction applies to approved refunds on all orders, including damaged, defective, wrong-item and wrong-colour claims. This applies to prepaid and paid Cash on Delivery purchases. Refunds to the original payment method may be offered in select cases, subject to review and approval. The ₹199 deduction also applies to an approved source refund, except for the unavailable-stock exception below. Prepaid return-to-origin refunds are gift-card only.

For example, an approved refundable amount of ₹2,499 less ₹199 results in a ₹2,300 Forfksake gift card. The fee-free unavailable-stock exception is explained below.

If a returned item fails quality check, whether worn, washed, tags cut or damaged after delivery, it cannot be refunded. There is no partial refund and no store credit in these cases, which is why the piece must go back unworn with its tags attached.

Cancellations and changes

Own the decision. Once it is paid, it is placed. Once an order is placed and paid for, it cannot be cancelled.

Address changes are the exception. Reach us before dispatch and the address is updated, and the order ships to the corrected one. After dispatch it cannot be changed: the shipment will attempt delivery, fail, and return to us.

If an item becomes unavailable after you place a paid order, we will notify you and let you choose either a Forfksake gift card worth the original amount paid for the unavailable item plus 20% (120% of that amount), or a refund of 100% of that amount to your original payment method. No ₹199 deduction applies to either option. The gift card is redeemable only on our online store. This applies to the unavailable items, not to other items that can be fulfilled. Your chosen refund is processed within 5–10 business days after your choice is confirmed. If payment has not been collected, there is no payment to refund.

Cash on Delivery orders cancelled at this stage are simply closed and nothing is owed. For prepaid orders that are not re-shipped, once the parcel is received back and clears quality check, the refund is issued only as a Forfksake gift card, valid only on our online store, with ₹199 deducted from the refundable amount.

No fine-print games. Own the order, we will own the delivery.
Last updated 29 September 2026.